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Fair Process Notice

We are committed at Tyneside Surgical Services (TSS) to upholding your information needs, privacy and legal rights. Like all health care providers, we need to collect personal data about you in order to deliver the best possible care, treatment and clinical outcome, this is our lawful purpose.

Whenever we collect personal data from you we will always confirm:

  • Why we need to collect your data
  • How we intend to use your data
  • How the data will be kept secure
  • Who the data will be shared with
  • How you can access your own records

Who Might We Share Your Information With

TSS works in partnership with a number of NHS and Non-NHS organisations who provide streamlined joined up services for patients. This requires TSS to routinely pass information onto third parties where there is a genuine need for the information and when patient consent has been provided.

Principal organisations that we may share information with include:

  • NHS Trusts involved in your care
  • GPs
  • Ambulance Services
  • Private sector providers who work with TSS
  • Clinical Commissioning Groups

We do not use personal data provided by patients for any marketing purposes.

Access to and Removal of Personal Information

If at any time, you wish your personal information to be removed from our system, you wish to know what information TSS collects, stores and processes about you or you have any concerns please contact us at:

Tyneside Surgical Services
The Peter Smith NHS Surgery Centre
Queen Elizabeth Hospital
Queen Elizabeth Avenue
Sheriff Hill
Gateshead
NE9 6SX

A request for access to your personal data is called a subject access request.

All written subject access requests must:
• Contain proof of ID
• Provide a clear explanation of the information required and relevant contact details

TSS will process all requests within the statutory timescale of 30 calendar days or sooner, where possible.

A full copy our of Fair Processing and Patient Information Disclosure Leaflet can be downloaded here:

Fair Processing and Patient Information Disclosure Leaflet.

Information Commissioner’s Office

Should you remain dissatisfied with the outcome of any information governance aspect concerning TSS you can pursue your complaint with the Information Commissioner’s Office (ICO). The ICO is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www:ico.org.uk