Patient Feedback

We are of course also delighted to receive compliments and positive feedback. There is a short Patient Satisfaction Questionnaire that can be completed online, please click on the link below. Your comments are valuable and will support any necessary changes to improve the patient experience. click here to complete the online satisfaction survey

If you have a complaint about a service whilst under the care of Tyneside Surgical Services please tell us about it. It is important to us that we understand your concerns. You can be assured that we will take your complaint most seriously and acknowledge your complaint either verbally or in writing within two working days and you will receive a full written response within twenty days should this be necessary.

Should your complaint involve Gateshead Health NHS Hospital Trust we will work with the hospital complaints team to address the issues that you have raised.

0191 445 2474 between the hours of 9am-5pm Monday to Friday info@tynesidesurgicalservices.co.uk

or write to: Tyneside Surgical Services
The North East Surgery Centre
Queen Elizabeth Hospital
Queen Elizabeth Avenue
Sheriff Hill
Gateshead, NE9 6SX

If you wish to contact the hospital Trust directly
Gateshead Health NHS Foundation Trust
Trust Headquarters
Queen Elizabeth Hospital
Sheriff Hill
Gateshead
NE9 6SX
0191 482 0000

Independent help and advice is available for patients wishing to complain. ICAS stands for the Independent Complaints Advocacy Service. It is a free and confidential service that is independent of the NHS and tailored to individual client needs.

Your local North East ICAS - Newcastle
The Executive Centre, Cuthbert House,
City Road,
Newcastle Upon Tyne,
NE1 2ET
0300 456 8348
01913 506 195
Or North East ICAS - Newton Aycliffe
Evans Incubation Centre,
Durham Way South,
Newton Aycliffe,
DL5 6XP
0300 456 8348
01325 328 869

Tyneside Surgical Services is a member of the Independent Healthcare Advisory Services (IHAS) which provides independent support and advice for patients through specific stages of the complaint process. They can be contacted below at

The Independent Healthcare Advisory Services
Centre Point
103 New Oxford Street
London
WC1A 1DU
info@independenthealthcare.org.uk
020 7379 8598
020 7379 8586