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We would like to know how you feel about the services we provide so we can make sure we are meeting your needs. Your comments will help us to improve the services we offer. The information that you supply will be kept confidential.
Thank you for your time
Please use the comments box to add any additional information surrounding the question asked.
Did you find that your GP or practice receptionist provided the right level of information to help you make a choice of where to have your treatment?
5 Great4 Good3 OK2 Fair1 Poor
Do you feel the waiting time from seeing your GP to outpatients consultation was?
Do you feel the waiting time from the outpatient consultation to your operation (if needed) was?
Do you feel TSS medical staff had the time to advise you, answered your questions and explained the benefits and risks of your treatment?
Did you feel the nursing staff delivered your care with privacy and dignity, including the provision of information and advice in a caring and professional manner?
Do you feel your family/carer has had as much support as they have needed?
Do you feel your family/carer were as involved in decisions about your care, treatment and support as much as you wanted them to be?
Did you find the environment to be clean and tidy and departments easy to find?
Would you say that the administrators and medical secretaries at Tyneside Surgical Services were helpful and prompt in responding to your requests?
5 Great4 Good3 OK2 Fair1 PoorComments
Did we explain to you in information provided how your personal information is managed and protected whilst under our care?
How likely are you to recommend Tyneside Surgical Services (TSS) to your family and friends if they needed similar care or treatment?
5 Extremely likely4 Likely3 Neither likely or unlikely2 Unlikely1 Extremely unlikelyComments
Tyneside Surgical Services is continuously trying to improve its services and as part of this process we have developed our patient satisfaction survey. We would appreciate it if you could take the time to complete this survey.
CQC regulates Tyneside Surgical Services Limited to provide care at Tyneside Surgical Services
Our last inspection showed there were systems in place to identify, assess and manage risks to the health, safety and welfare of people using the service.
This service was meeting all CQC national standards
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