Patient Satisfaction Survey

We would like to know how you feel about the services we provide so that we can make sure we are meeting your needs. Your comments will help us to improve the services we offer. The information that you supply is confidential.

About you	Male	Female

Ease of accessing treatment:	Great	Good	Ok	Fair	Poor
How easy was it for you to get an appointment at Tyneside Surgical Services
Were the administration staff at TSS respectful and helpful in answering your queries
The information supplied about your appointments or admission was either
Waiting times:	Great	Good	Ok	Fair	Poor
Time spent waiting in the Outpatient Department for your appointment
Time spent waiting for an x-ray or scan appointment
Time waiting for the Nurse to see you at your pre-assessment appointment
Time waiting from the date that you were told you needed an operation to the date of your surgery
Staff (Consultant, Doctor)	Great	Good	Ok	Fair	Poor
Listened to you
Took enough time with you
Explained what you wanted to know
Gave you good advice and treatment
Were you involved as much as you wanted to be in the decisions about your care?
Nurses:	Great	Good	Ok	Fair	Poor
Approachable and helpful with you
Answered your questions and gave you written information about your procedure
Were you given enough privacy when discussing your condition or treatment
After your operation:	Great	Good	Ok	Fair	Poor
Did you feel the staff responded well to your requests for pain relief?
Did a member of staff tell you about the possible side effects of medication prior to being discharged home?
Was your discharge process smooth?
Did the hospital staff tell you who to contact if you were worried about your condition or treatment after discharge home?
The Facility:	Great	Good	Ok	Fair	Poor
Safe, clean and comfortable environment
Departments were well signposted around the hospital

	Yes	No
Would you be happy to use our service again?
Are you happy with your clinical outcome from your surgery?
Suggestions for improvement?

Patient Satisfaction Survey

About you

Ease of accessing treatment:

Waiting times:

Staff (Consultant, Doctor)

Nurses:

After your operation:

The Facility: